Troubleshooting Login Problems

Having trouble logging in to your GradeGuru account? Don't worry, this guide will walk you through some common login issues and how to resolve them.

Here are the most common reasons you might be encountering login problems:

• Incorrect Username or Password: This is the most frequent cause. Double-check that you're entering the correct email address and password associated with your GradeGuru account. Remember, passwords are case-sensitive.
• Account Not Activated: If you're a new user, make sure you've verified your account by clicking the link sent to your email address after registering.
• Browser Cache Issues: Sometimes, outdated browser cache data can interfere with login functionality.
• Temporary System Outages: While rare, there might be temporary technical issues affecting login access. Check the status page.

Here are some steps you can try to troubleshoot your login problem:

1. Check Your Username and Password:
   • Ensure you're entering the correct email address and password associated with your GradeGuru account.
   • Pay attention to capitalization, as passwords are case-sensitive.
   • If you're unsure about your password, click the "Forgot Password" link on the login page and follow the instructions to reset it.
2. Clear Your Browser Cache and Cookies:
   • Clearing your browser cache and cookies can sometimes resolve login issues caused by outdated data.
   • The specific steps for clearing cache and cookies might vary depending on your browser. You can usually find instructions by searching the web for "[Your Browser Name] Clear Cache and Cookies."
3. Try a Different Browser:
   • In case the issue is specific to your current browser, try logging in using a different browser like Chrome, Firefox, or Edge. This can help identify if the problem is browser-related.
4. Restart Your Device:
   • Rebooting your device can clear temporary memory and resolve minor software issues that might be causing login problems.
5. Wait and Try Again (Temporary Outages):
   • On rare occasions, there might be temporary technical issues affecting login functionality. If the above steps don't work immediately, wait a while and try logging in again later. Check the status page.

Still Having Trouble?

If you've tried all the troubleshooting steps above and are still unable to log in, please contact GradeGuru support.  You can do this by replying to this email or sending an email to info@gradeguru.nl.

In your email, please include the following information to help us assist you faster:

• A brief description of the problem you're encountering (e.g., error message, unable to access account).
• The email address associated with your GradeGuru account.
• The web browser and device you're using to access GradeGuru.

By providing this information, our support team can investigate your issue more effectively and get you back on track to conquering your exams with GradeGuru!